Right now, abode reigns supreme due to the number of integrations they offer, the variety of security sensors, and the fact that it’s an open platform not tied to Google (Nest) or Amazon (Ring). I would give Ring second place due to cost, and it’s bumped iSmart off of my list of recommended self-monitored security systems. My only gripe is that it doesn’t integrate well with its own camera system. Nest takes third, but I would still recommend it. It’s a beautiful system, easy to use, and thoughtfully designed. That said, if Ring raised the bar on their camera integrations, launches an indoor camera, a flood sensor (coming soon), and a glass break sensor, it might just become the system to beat.
Nest Indoor or Nest Outdoor? There are pros and cons to both. The Nest Cam Outdoor might be slightly more accurate, but that’s probably more to do with positioning – it has a better vantage point. The fact that it is more accurate, has sound, and night vision made me want to switch, but I could not deal with the way it looked once installed. In the end, Nest Hello provides CVR with the clean aesthetic that’s important to me.
3) a brand with the best wifi connectivity record (I HATE when it loses connectivity), this is actually the most important thing to me – the wifi connectivity must be seamless, I’ve had terrible experience with bad wifi connectivity. I want to be able to pull out my phone anytime and instantly be able to see live video. zero tolerance for bad wifi connection:)
You have 2 alarm modes: home and away. Using the app you get to chose which sensors will trip home mode and away mode; to be a little more specific, in the app you can select a sensor and check a box next to away and a box next to home if you want it to trip the alarm even if your alarm is active in “home mode” such as when you’re sleeping at night, where motion sensors inside won’t trip the alarm, but doors or windows opening will do so. You can also select a motion sensor and select a lower sensitivity level in case you have pets. You can do all this from the app even away from home.
Swann Smart Security Camera is an indoor/outdoor battery powered security camera that works without a base station. It’s most similar to Reolink Argus and Canary Flex. The camera records in 1080p FHD, offers a 120° field of view, night vision, and is IP65 rated for outdoor use. Unfortunately, it doesn’t work with any third-party devices and it lacks intelligent features to reduce false alarms. The camera boasts a feature called True Detect™, but that’s just a fancy marketing term for PIR motion sensor. The camera’s best feature is free local and cloud storage. From the app, you can playback seven days worth footage stored locally. The camera also includes two days of cloud storage.
The Ring Alarm has the electronics required to do all of that now, and Harris said those features will be turned on at some point. “You’ll see all of those things,” he said. “We’ll support color-changing lights, so that in a smoke situation, the lights will turn to a darker color to make it easier to see at night. You’ll see door locks with [Z-Wave’s] S2 security that will disarm the security system when you use the keypad to unlock the door, because we know you’ve done that in a secure way.”
Well, not long after the training mode came to an end, I made a bonehead mistake. I forgot to get my girlfriend set up with the App and when she came over when I wasn’t home, the alarm went off. Unfortunately, I was not able to cancel her mistake due to me fumbling with a rather clunky app interface on my phone. Luckily the Ring representative from the monitoring team called very quickly and I was able to avoid a cop showing up and a possible charge$$. My interaction with the Ring rep was fantastic. They called very quickly and the person I spoke with was extremely professional, kind and knowledgeable! They made me feel like a valued customer for sure.
The device’s design causes another issue. In theory, each clip cable needs to be screwed in. I’ve heard others claim this is for security reasons, making the device harder to steal. But I don’t see how this could be true. It’s not hard to walk up and unscrew the camera from the cord and walk away with it. The camera attaches to the base using a magnet, and it connects to the power adapter using a cord that you simply push and twist to disconnect.
The device shipped ready to be mounted on an eave, but I decided that I wanted to mount it on a wall. To do that, you have to swap the mounting plate from an upward facing to a downward facing position. What I learned while doing so is that Ring fails to mention that the device does not ship with the security screw already in place so even if the mounting plate is already in the position you want, make sure to check on the security screw. Instructions on removing the mounting plate are found on page 15 of the included instruction manual.
This has to be some of the worst customer service I have ever experienced. The web site is very slick, and the pre-sales information is very well prepared. The product does not work, and my Wi-Fi extender (that I bought just for this purpose) didn’t even get a usable signal from 15 feet away with no obstructions. So, after long chats (and waiting a LONG time to get someone on chat in the first place), I convinced them after several conversations to give me a refund… which never came. Three weeks after they received the product back, there was no refund. I went on chat to find out why, and TWO HOURS of chatting later (after their chat system kicked me out for inactivity while THEY looked up my information), they say a refund was issued, but refused to provide any email documentation stating such. This is absolutely unacceptable. I wish I had come to this site to look at these reviews before I wasted time and money on a product that doesn’t work, and which is supported by an incompetent support staff. RUN AWAY from this company! They pretty much stole $500 from me!
Although this looks intriguing, my experience with Ring products is that they work about 75% of the time on our two cameras. And the problems are definitely with Ring, not our network - as sometimes our iPhone / iPad won't connect, but an Android device right next to it on the same network will connect just fine to the video. Occasionally it is the other way around, but sometimes nothing will connect to the Ring camera even though my home network is up and working fine. That's annoying for video alerts... but for a home alarm, I don't think I would trust them based on my experience with our Ring cameras.
Ring’s sensors operate on battery power, the keypad and base station come with AC adapters, and the Z-Wave range extender plugs directly into an AC outlet. All three of those components have battery backup, so the system will continue to operate in the event of a power outage. The base station connects to your home network via hardwired ethernet or Wi-Fi. A Ring Protect subscription activates an LTE module in the base station that will keep the system connected to the internet if your broadband connection goes down. You can even run the keypad on battery power full time if you choose, since most homes don’t have AC outlets right next to doors. An LED will tell you when the battery needs to be charged.
Expand Security With Other Devices Nest Cam, Nest Protect, Nest Thermostat, Nest Secure, Nest Hello, Nest Cam IQ Ring Stick Up, Solar Panel, Chime, Chime Pro, Ring Floodlight Cam, Ring Spotlight Cam, Ring Protect, Video Doorbell, Ring Beams Canary, Canary View Arlo Wire-Free, Arlo Q, Arlo Go, Arlo Baby, Arlo Pro 2, Arlo Security Light, Arlo Audio Doorbell (coming soon)
All the components in the Ring Alarm system use Z-Wave Plus radios and support Z-Wave’s S2 security framework, but Harris told me there’s also a ZigBee radio onboard as well as some other surprises that aren’t discussed in the user manual. “You’ve got Wi-Fi, you’ve got LTE, you’ve got Z-Wave, you’ve got ZigBee….” Harris said. “I’m sure people will open it up and see there’s another radio in there that’s not turned on yet. There’s an awful lot going on in there.”
The square wireless base station is the main component of the Ring Alarm system. It's 6.7 x 6.7 x 1.4 inches in size, and though it lay flat on a bookshelf for this review, it can be mounted on a wall. The base station has ZigBee and Z-Wave antennas, and while the latter is available to use with compatible third-party accessories, anything that isn't Ring-certified won't work with security monitoring.
The other major part of the Ring Alarm kit is the 5.9 x 3.9 x 0.9-inch keypad, which can also be laid flat or hung on the wall. The keypad has 12 backlit number buttons, as well as three other buttons for quickly arming and disarming the system (though it's also possible to do so from the Ring app for iOS and Android). The buttons are plastic and easy to clean, and by default, they chime when pressed. I like that the keypad is handheld, but I still much prefer the rubberized remote keypad offered by SimpliSafe.
The spotlight is provided by LED light strips on either side of a 140-degree wide-angle lens, which activate when motion is detected. The motion sensor, encased in a dome on the bottom of the camera, has a 270-degree detection range. The camera streams and records video in up to 1080p resolution and supports two-way talk with noise cancellation and night vision up to 30 feet.